FAQ

We ship to the mainland United States (excluding offshore islands and U.S. territories) and throughout Australia. Available shipping options and any applicable charges are shown at checkout.

Orders ship from Hong Kong or Australia, depending on product availability, inventory location, and your delivery address. Orders containing multiple products may arrive in separate packages.

Orders are normally processed within 0–2 business days after payment is confirmed. Business days exclude weekends and public holidays at the fulfilment location. Processing time is separate from delivery time.

Estimated delivery to the United States and Australia is approximately 7–10 business days after dispatch, in addition to our 0–2 business day processing time. These are estimates, not guaranteed delivery dates; customs clearance, carrier delays, holidays, or remote locations may add time.

See our Shipping Policy for full details.

Once your order ships, we will email you the tracking information. Follow the link in your shipping confirmation to check its progress. Tracking may not update immediately after dispatch.

If you cannot find your shipping confirmation, check your spam folder or email mahjelly@outlook.com with your order number.

Please email mahjelly@outlook.com as soon as possible with your order number and the change you would like to make. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Our American Mahjong tile sets are designed for American Mahjong play. Please check the individual product description for the exact tile count, dimensions, materials, and included pieces before ordering.

Your order includes the items listed in the description for the product and option you select. Accessories or props shown in styled photos are not included unless they are specifically listed.

We may also include small complimentary gifts as a little surprise from Mahjelly. Gifts may vary and are not guaranteed with every order.

If you are unsure about a set, email mahjelly@outlook.com before ordering and we will help you check.

An annual American Mahjong rules or scoring card is not included unless explicitly stated in the product description. Please purchase the card used by your playing group separately if needed.

Products in our Tiles collection include the tiles only; dice, racks, and pushers are not included. Products in our Sets collection include a complete set with these accessories. Please check the detailed product description for the exact contents of each set.

We aim to show our products as accurately as possible. Colors may appear slightly different depending on lighting and screen settings. Materials such as acrylic, resin, wood, and fabric can also have small variations in tone, grain, or finish.

Follow any care instructions provided with your product. For general care, gently wipe tiles and racks with a soft, dry cloth, keep them dry, and store them away from direct sunlight and high heat. Avoid soaking, abrasive cleaners, and harsh chemicals.

Care requirements for mats and bags depend on their materials. Check the product instructions or contact us before machine washing.

To request a change-of-mind return, contact us within 15 days of delivery. Eligible items must be unused, undamaged, and in their original condition and packaging. Please contact us for return instructions before sending anything back.

This policy does not cover damage caused by use, misuse, or accidents after delivery, or items lost while in your possession. If your order arrives damaged, defective, or incomplete, please contact us so we can help.

See our Returns & Refund Policy for full conditions.

For a change-of-mind return, the buyer pays the return shipping cost. If there is a product quality issue, damage on arrival, or a missing component, Mahjelly covers the necessary return or replacement shipping for the confirmed issue. Contact us first so we can arrange the next steps.

Email mahjelly@outlook.com as soon as possible with your order number and clear photos of the damage, packaging, and shipping label. Keep the item and packaging while we review the issue.

We will help arrange an appropriate replacement, return, or refund. Please contact us before posting the item back.

Check the product's included-items list and your shipping confirmation first, as some orders arrive in separate packages. If an included item or component is missing, email mahjelly@outlook.com with your order number, a description of what is missing, and photos of what you received.

We will review the issue and arrange the missing component or another appropriate solution at our expense.

For an eligible return, we issue your refund to the original payment method within one business day of receiving the returned item. Your bank or payment provider may take additional time to show the funds in your account.

Email us at mahjelly@outlook.com or use our Contact page. For questions about an existing order, include your order number so we can help you more easily.