Shipping policy
Shipping Origin
Mahjelly orders may be processed and dispatched from fulfilment locations in Hong Kong or Australia, depending on product availability, inventory location, and the customer’s delivery address.
Some orders containing multiple products may be shipped separately from different locations. If this occurs, you may receive more than one package and separate tracking numbers.
Customers cannot select the dispatch location unless an option is expressly provided at checkout.
A shipment’s origin address is not necessarily a return address. Do not return products to the address shown on a shipping label unless that address is specifically provided in your approved return instructions.
Order Processing
Orders are normally processed within 0–2 business days after payment is successfully confirmed.
Business days exclude weekends and public holidays observed at the applicable fulfilment location in Hong Kong or Australia.
Processing time is separate from shipping time. If a material processing delay occurs, we will contact you using the email address provided with your order.
Estimated Delivery Time
After dispatch, estimated delivery is:
- United States: approximately 7–10 business days
- Australia: approximately 7–10 business days
The estimated total time from placing an order to delivery is generally 7–12 business days:
- Order processing: 0–2 business days.
- Shipping after dispatch: approximately 7–10 business days.
Delivery estimates apply regardless of whether the order is dispatched from Hong Kong or Australia. Customs clearance, carrier delays, severe weather, public holidays, remote delivery locations, and other circumstances outside our reasonable control may extend delivery times.
Customs, Duties, and Taxes
Orders dispatched internationally, including orders sent from Hong Kong to the United States or Australia, may be subject to customs processing, import duties, taxes, or other government charges.
Orders dispatched domestically within Australia will generally not require import customs clearance for the customer.
Any taxes or duties collected by Mahjelly will be displayed at checkout where applicable. Charges not collected at checkout may be payable by the recipient, subject to applicable law and local customs requirements.
The dispatch location shown in tracking may differ between orders because fulfilment is based on inventory availability.