Refund policy
15-Day Return Period
We accept eligible return requests made within 15 days of the date your order is delivered.
For a change-of-mind return, the product must be unused, undamaged, and in its original condition. Please include the original packaging and proof of purchase where available.
Before returning an item, contact us at mahjelly@outlook.com. Returns sent without prior approval may not be accepted. Once your request is approved, we will provide the return address and instructions.
Change-of-Mind Returns
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.
We recommend using a tracked shipping service. Mahjelly is not responsible for return parcels that are lost or damaged while being shipped back to us.
Damaged, Faulty, Incorrect, or Incomplete Orders
Please inspect your order upon delivery and contact us promptly if:
- The product is faulty or damaged;
- You received the wrong product;
- The order is missing parts or components;
- The product is materially different from its description.
Please include your order number and clear photographs or videos showing the issue.
If we confirm that the product is faulty, damaged in transit, incorrect, or incomplete, Mahjelly will cover or reimburse reasonable standard return shipping costs. Depending on the circumstances, we may provide replacement parts, replace the product, or issue a refund.
Customer-Caused Damage or Loss
We cannot provide a refund, replacement, or compensation if a product is lost or damaged after delivery due to misuse, improper handling, accidental damage, improper storage, unauthorised modification, or other actions by the customer.
Minor colour differences caused by lighting, photography, or differences between device displays are not considered defects when the product is otherwise consistent with its description.
Refunds
Once an eligible return is delivered to us, we will inspect it promptly.
Approved refunds will be issued to the original payment method within 1 business day after we receive the returned product.
Your bank, card provider, PayPal, or other payment provider may require additional time to process and display the refund.
Contact Us
For return or refund enquiries, contact:
Email: mahjelly@outlook.com
Legal Rights
Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded under the applicable laws of the customer’s location.